Shenzhen Biteman Tech After-Sale Service Policy
The Instructions for Use are provided according to the product specifications and models selected by users, and technical training is provided free of charge.
（1）The Instructions for Use are provided according to the product specifications and models selected by users, and technical training is provided free of charge.
（2）In order to safeguard the interests of customers, Biteman Tech implements a unified market price, but agents can adjust it appropriately according to other factors such as region, environment, working condition, etc. The range of adjustment is not more than +10% of the market price. Customers can enter Biteman system to check the prices of related products, consumables and spare parts;
From the date of signing the acceptance of the equipment, Biteman Tech will provide a one-year warranty service for the products sold and promise life-long maintenance
During the warranty period, if the equipment fails, the user should feedback to Biteman or the local designated agent in time. The after-sales service department will give a treatment plan within 24 hours and implement it
According to the maintenance requirements, customers regularly purchase the original consumables at the market price:
（1）Biteman Tech provides free wireless remote service (mobile phone wireless signal is required on site), customers can intuitively understand the real-time running status of equipment, maintenance and replacement time of consumables through the mobile phone terminal
（2）The cost of spare parts is only charged for the maintenance of equipment failures, and neither Biteman Tech nor its agents will charge the maintenance fee under any name.
The cost of spare parts is only charged for the maintenance of equipment failures, and neither Biteman Tech nor its agents will charge the maintenance fee under any name.
（1）From the day of normal operation, the company or the local designated agent will regularly follow up the user on the phone, timely understand the operation status of the equipment, effectively answer the questions in the operation of the equipment, and put forward corresponding maintenance and maintenance suggestions to ensure the long-term equipment. normal operation;
（2）When the equipment needs to replace consumable materials and fragile parts, only the user needs to fill in the model, model specifications and body number according to the requirements of "after-sales service information", to ensure the response within 24 hours, and will serve the user with the fastest speed, open and reasonable market price;
（3）If the customer is dissatisfied with the agent's service, he can submit a service provider replacement application to the Biteman Customer Center in writing. Under the premise of no debt dispute with the original agent, Biteman will arrange a new agent for service.
Any unfinished services in the implementation of service commitments shall be subject to the relevant service laws and regulations of the country regarding equipment and products. If there are objections, the two parties shall negotiate and handle them.